Return Policy Page

Welcome to GoCard BD

At GoCard BD, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

Open Box & Closed Box Delivery Policy

Open Box Delivery

Some orders are delivered as Open Box Delivery, which will be clearly mentioned on the package label.

What Customers Can Check:

·       Correct product

·       Correct quantity

·       Visible condition of the item

Important Guidelines:

• Customers may open only the outer package during delivery.
• Branded product seals or manufacturer packaging must not be opened or damaged.
• Only visual checking is allowed before accepting delivery.
• Customers are requested to verify the product in front of the delivery rider.
• Complaints after accepting Open Box delivery may not be accepted.
• Special cases may be reviewed individually by GoCard BD.

Closed Box Delivery

What Closed Box Means:

• Products must remain fully sealed during delivery.
• Neither the outer package nor manufacturer seal can be opened before payment and delivery completion.
• Delivery agents are not allowed to open sealed packages.

If There Is Any Issue:

Customers can request a return or refund within 7 days through the GoCard BD website or app if the item is:

• Damaged
• Defective
• Wrong item
• Missing accessories or incomplete

Requests after the return period may not be accepted unless covered by brand warranty or approved by management.

Non-Returnable Products

The following categories are generally non-returnable:

• Mobile phones & selected premium devices
• E-cigarettes
• Mother & Baby products
• Software & digital products
• Customized items
• Innerwear & intimate wear
• Gold, diamond & jewelry items
• Food & grocery items
• Medical & healthcare products
• Pet supplies
• Industrial equipment
• Books

If customers face any issue with these products, please contact:

 [email protected]

All claims will be reviewed based on product inspection and policy conditions.

Warranty Support for Electronics

• For electronic items such as:
• Computers
• Accessories
• Home appliances
• Gadgets
• Issues found after usage or beyond the return window may be covered under seller or brand warranty.
• For warranty assistance, contact:

 [email protected]

Change of Mind Return

• Available for selected categories only:
• Clothing
• Shoes
• Sunglasses
• Fashion accessories

Return Conditions:

Products must be:

• Unused
• Undamaged
• In original condition
• With original box, tags, manuals, accessories, and freebies

For Open Box items, customers must verify during delivery.
For Closed Box items, return requests must be submitted within the return period.

Return Request Guidelines

To process a return successfully, customers must:

• Select the correct return reason
• Mention the correct quantity
• Provide a proper explanation
• Upload clear photos or videos as evidence

 Incomplete or incorrect information may result in rejection of the request.

Important Return Notes

• Pickup riders will contact customers using the registered phone number.
• If customers are unavailable, GoCard BD will not be responsible for failed pickups.
• Only approved products should be returned.
• Returned items must include original packaging, labels, accessories, manuals, and tags.
• If a return fails quality inspection, the product will be sent back to the customer.
• After three failed delivery attempts, unclaimed items may be discarded without refund.
• GoCard BD reserves the right to update this policy anytime as required.

2. Refund Policy

Refund Processing Time

Refund processing depends on:

• Payment method
• Refund type
• Banking or mobile financial service timelines

Refund processing begins after GoCard BD approves the refund request.

Refund Coverage

Refund includes:

• Product price
• Delivery charge (where applicable)

Types of Refunds

Refund After Return

Processed after the returned item passes quality inspection.

Refund After Cancellation

1. Automatically processed once the order cancellation is confirmed.

Refund for Failed Delivery

2. Processed after the item returns to the warehouse.

Refund Timeline

Additional Refund Terms

3. Refund timelines exclude weekends and public holidays.
4. Refund vouchers are sent to the customer’s registered email address.
5. Voucher codes can be used only once.
6. Cash back amounts, if applicable, may be adjusted with the refund value.
7. Voucher refunds cannot be converted or modified into cash refunds.
8. For Mobile Wallet (bKash / Upay / Nagad ) or Bank Transfer refunds, the account information provided must be active and valid.